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Hosted PBX Softphone Features

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Intro

UVC Softphone Extension

Simplify and facilitate daily business activities with performance-enhancing features. The UVC Softphone Extension is an impressive feature-rich business tool available on all leading desktop platforms and includes IP Phone Integration, Instant Messaging, Conferencing and loads more. It has never been easier to connect and communicate with your staff.

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UVC Softphone Extension Features

Bringing Unified Communications in the form of a desktop application, the UVC Softphone Extension, is a feature-rich softphone guaranteed to boost your business’s daily communication and improve your team’s collaboration efforts. Boasting an intuitively designed interface with ease of use in mind, the UVC Softphone Extension offers an array of productivity-enhancing features.

Available as an optional add-on on the United Voice Cloud Essential package and comes standard with the Classic package, the application enables you to make calls from your PC without the use of desktop phones. You can use the application’s dial pad to dial numbers or easily choose contacts from your contacts list to call. It also provides incredible freedom when connected to a supported wireless headset, allowing you to receive calls while you are away from your PC.

What’s more, the UVC Softphone Extension also integrates with your desktop phone, allowing you to make, transfer and park calls directly from the app while simultaneously talking on your desktop phone.

 

Operations and Call Control
 

The UVC Softphone Extension is a feature-rich business tool designed for superior communications and extensive functionality. Apart from the basic phone operations of answering, rejecting, transferring, redialing and placing calls on hold straight from the desktop application, the application also allows you to initiate, accept and manage video calls on any video supported desktop phone or softphone.

Missed a call? No problem, the UVC Softphone Extension is able to play, rewind, pause, delete and move voicemail messages to different folders on your PC, ensuring you always stay on top of messages received.

The UVC Softphone Extension expands the capabilities of your staff’s extensions with a call recording feature. This allows you to start, stop, pause and resume call recordings even while on an active call.
 

 

UVC Extensions Operations

 

 

 

UVC Softphone Unified Comms

 

Unified Communications Features
 

Now you can rely on a single application to handle your entire day to day communication. The Unified Communications features provide a set of tools to deliver integrated voice, video, instant messaging, faxing, and mobility all from the same interface.

Maximise productivity by chatting with one or more users simultaneously, send and receive files through instant messaging, start calls directly from chat windows and broadcast messages to all members in a specific department.

Designed with ease of use in mind, the UVC Softphone Extension allows you to make use of simple drag and drop actions to perform tasks, check message delivery statuses, keep a searchable history of all chats and to switch a call you have taken on your desktop phone to your mobile device.

What’s even more impressive, the UVC Softphone Extension gives you the ability to set your presence status and availability to inform users if you are available or away. You are also able to send and receive faxes to and from the application and sync your Outlook, Apple and Google contacts with your UVC Softphone Extension contact list and call them straight from the app.

 

 

Conferencing Features
 

Take your business communications to a whole new level with the ultimate communications functionality - conference calling. Conference calls can be initiated and managed on your VoIP desktop phone or the UVC Softphone Extension. In addition, the UVC Softphone Extensions allows you to do a seamless transition of a normal call to a conference call by simply dragging one or more contacts from your contact list to the call window, you can add as many users as you need.

What’s more, you can invite an external phone number to a conference call by simply entering the phone number in the window. If you are in a group chat and would like to call all the contacts in the group, you are able to initiate a conference call from group chat window with a simple click of a button.
 

UVC Softphone Conference

 

UVC Softphone Personalise

 

 

Personalisation
 

The UVC Softphone Extension allows you to make it your own. Customise the interface using a number of different settings to suit your preferences. Prefer a list view to a grid (thumbnail) view when viewing your contact list? No problem, you can easily change the view as well as show/hide your contacts’ details.

Personalise your profile by selecting a suitable avatar and add a personal message that contacts can see. You are also able to select a caller ID when sending faxes, arrange and specify your module icons on the screen, make a Favourites list of your most contacted contacts and much more!

 

OS, Audio Device and CRM Integration
 

With the ability to integrate into various CRM systems, the UVC Softphone Extension acts as an essential tool to enhance your productivity and boost your workflow. It integrates with the following CRM systems; SugarCRM, Zoho, Salesforce, Microsoft Dynamics, Bullhorn, Zendesk, Vtiger, Pipedrive and SuiteCRM.

The UVC Softphone Extension can be installed on the following operating systems; MS Windows (Windows Vista and above), MAC OS X (10.10 and above), Linux (12.04 and above) and Windows Server (2012 and above).

The application will use any audio device installed on the operating system and also integrates with leading headset brands including; Jabra, Plantronics, and Sennheiser.

 

 

UVC Softphone Brands

 

 

UVC Smartphone Mobile Extension
 

UVC Mobile App is available for team members on the move, allowing you to take your business communications with you when leaving the office while still ensuring you benefit from many of the Softphone Extension’s features. The app enables you to receive calls made to your office extension on your smartphone device and effortlessly transfer calls from your desktop phone to your smartphone device. In addition, you can update your availability at any time and check fellow colleagues’ presence, the app also enables you to keep all of your business connections on your device with you at all times. The UVC Mobile Extension is available as an additional add-on on the United Voice Cloud packages.

 

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