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The Ultimate PBX Service Guide

A PABX Switchboard consists of many components, these typically include but are not limited to:

  • Main reception handset/headset/computer
  • Desk phones/Cordless Phones
  • Mobile Extensions
  • DECT Phones
  • Incoming VoIP/ISDN/Analogue/PRI Lines
  • Cabling/Wireless Routers
  • PABX Main Unit
  • UPS Battery
  • Krone Block/s


As your organisations requirements change, so too does your PABX office telephony system. To accommodate for the constant change associated with modern business, United Telecoms offers a comprehensive PABX Service Level Agreement which covers call outs and offsite PABX programming work as your staffing requirements and employee numbers change. Internal workflow changes within organisations often also require fundamental changes to your PABX telephony solutions programming which are covered in the Service Level Agreement (SLA).


What Features Can Be Programmed or Are Available in a Modern PABX/PBX Solution?

Today’s PABX/PBX systems have a massive array of features, these include:

  • VoIP Capabilities
  • Voicemail
  • Music on Hold
  • Mobility/Remote Worker Support
  • Auto Attendant
  • Audio Conferencing
  • Video Conferencing and Collaboration
  • Call Recording
  • Automatic Call Distribution
  • Contact Center Capabilities
  • Telephone Management Systems
  • Call Hunting
  • Direct Inward Dialling
  • Hunt Groups for ringing across multiple phones


United Telecoms services and supports the following brands through Service Level Agreements (Maintenance Contract):


For more information on a United Telecoms Service Level Agreement Contact Us Here 

Got questions? Contact our experts today.

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We service the following locations across London and the United Kingdom

Greater London: City of London, Hounslow, Barking and Dagenham, Islington, Barnet, Kensington and Chelsea, Bexley, Kingston upon Thames, Brent, Lambeth, Bromley, Lewisham, Camden, Merton Croydon, Newham, Ealing, Redbridge, Enfield, Richmond upon Thames, Greenwich, Southwark, Hackney, Sutton, Hammersmith and Fulham, Tower Hamlets, Haringey, Waltham Forest, Harrow, Wandsworth, Havering, Westminster and Hillingdon.

What Our Customers Say

  • “I would not hesitate to recommend their services as we always get excellent service and professional assistance at all times.”

    CMH Group

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London Office

30 Knaresborough Drive
SW18 4UT
United Kingdom (UK)

020 3399 8011

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Johannesburg & Pretoria

Head Office

19 Trinity Close
Cambridge Commercial Park

Cape Town

1st Floor
Block C
Cnr Bosmansdam & Ratanga Rd

Durban Office

12 Sookhai Place
Derby Downs Office Park