“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”
We want you to be satisfied with your purchase, if you are not completely happy, you can return the product to us and we will either repair/replace or credit your account, subject to the terms below.
To ensure your request is processed as soon as possible, you are responsible for the following:
Failure to adhere to these requirements could delay the processing of your refund request or result in the decline altogether.
Should you change your mind about your order, you can return it to us provided that:
If a product is not what you ordered or not as described on the website, you can return it to us at no charge provided that:
If you received a damaged product, you need to notify us within 7 days upon receipt of delivery. You can return the product to us at no charge and, if stock is available, we will replace the product immediately. Should your product no longer be in stock we will credit your account.
A defect is material imperfection in the manufacture of a product or any characteristic of a product that makes it less acceptable than one would reasonably be entitled to expect. The following will NOT be regarded as defects and will not entitle you to a return:
Greater London: City of London, Hounslow, Barking and Dagenham, Islington, Barnet, Kensington and Chelsea, Bexley, Kingston upon Thames, Brent, Lambeth, Bromley, Lewisham, Camden, Merton Croydon, Newham, Ealing, Redbridge, Enfield, Richmond upon Thames, Greenwich, Southwark, Hackney, Sutton, Hammersmith and Fulham, Tower Hamlets, Haringey, Waltham Forest, Harrow, Wandsworth, Havering, Westminster and Hillingdon.