“Thank you for the exceptional service rendered to our company with regards to the new Samsung Telephone system we have chosen. I can honestly say that I have not often encountered a sales person as informed and efficient as you have proved to be.”
“Small Office PBX Systems that transform your business and its professionalism”
A SOHO small business PABX system allows you to perform all the functions of a full blown solution without the hefty price tag. Voicemail, Auto Attendant and call transferring are just some of the standard features available, ensuring your business never misses a beat or customer.
To assist in answering this question we have laid out a comprehensive purchasing guide for Telephone Switchboard Systems for Small Businesses in the United Kingdom with a particular focus on the London region.
Small businesses choosing the correct business telephone system need to bring many factors into account including budget, expansion needs and current installed infrastructure at their office premises.
There are 4 types of SoHo small office phone systems available all include Multi-Line capabilities:
PABX System Options For Businesses.
The best way to determine exactly which small PBX Phone System is right for you and your business, is to request to speak to a PBX business telephone consultant. Many clients are happy with the cost-effectiveness of well refurbished, used PBX phone systems for small businesses. In other cases, clients expect significant growth in the short term and in this case should consider a Cloud/Hosted IP PABX Telephone System. Ultimately most modern Business Telephone Systems in the UK are scalable from 2 – 200 users on a single box or if required a daisy-chained setup of multiple PABX main units. That means that the small office phone system you install has all of the same features and functionality as most large scale corporate solutions, for a much lower price!
Again, this decision is one that needs to be made after considering your unique requirements, location and plans for the future of your business. Many small business owners look to VOIP for cost savings. Other options include normal BT Landlines and Skype for Business SIP line breakouts.
Ultimately, it is important to assess your small PBX Phone System needs with one of our consultants and then decide on the correct way forward based on the correct broadband connectivity to your new small office PBX System and your business's vision for its voice setup.
Cabling: Before installation, one needs to ensure that the areas requiring phones are correctly cabled. Cabling is a separate cost and needs to be quoted for on any PBX System for small businesses.
Location: Your location is important, certain areas of the UK do not have access to the infrastructure required to run VOIP solutions or may not have current connectivity suited to a VoIP PBX Phone System for small businesses, in these rare cases we look at Gamma VoIP or may even discuss wireless options with you. Remember there is always a PBX connectivity option it just needs to be customised to your location, budget, and needs.
PABX Handsets: Business Telephone Systems come in 3 basic types:
View our guide to selecting a PBX telephone system for more information.
Call transferring is one of the main productivity advantages of a PBX Telephone system. By quickly and professionally moving calls to the correct people in your organisation you create an image of professionalism and productivity that will sit well in the minds of your clientele.
Well-designed systems can transfer calls between people in one office, people in multiple separate offices and even to people in separate countries seamlessly and professionally.
PABX Voicemail is a popular feature among many buyers. Many of our systems come standard with 4 voicemail licenses and more can be added as needed.
PBX Voice mail works in a very similar manner to a cell phone's voicemail, users hear a personalised message and leave a voice note with their message. Once the system picks up that a new voicemail has been left it notifies the user via a light flashing on their handset. Voice mail improves both productivity and customer experience.
PABX Auto-attendant is another great feature which is standard or a low-cost add-on for most business telephone solutions. Auto-attendant effectively gives an automated pre-recorded menu of options allowing calls to be automatically transferred to the relevant department without the need of a human operator doing so.
An example would be: “Welcome to United Telecoms, United Kingdom’s leading supplier of PABX telephony solutions. For Sales push 1, for Service push 2, for accounts push 3 or hold for the operator.
A well-designed auto-attendant impresses professionalism on incoming calls and creates a quicker more efficient call routing experience for all involved.
VoIP is a buzzword that is currently taking the telecoms world by storm. But what does it mean?
VOIP stands for Voice over Internet Protocol, essentially rather than using the traditional copper lines supplied by the incumbent British Telecoms one uses an internet data line to convert their speech into data which then travels over the broadband line and is converted on the other side to voice.
Almost all telephone system manufacturers today build their solutions as hybrids, I.E they are able to run on both VoIP and traditional lines simultaneously allowing you the best of both worlds. For more information, check out our VoIP page here.
Night bells are also known as after-hours voice recording is a system which leaves an automated prerecorded message to clients, customers or suppliers calling in after working hours or on holidays.
The professionalism imparted by a well-designed night bell solution ensures that whether you are a 2 man SoHo PABX user or a multinational corporation your clients are handled and informed in the most professional of manners, always informed of what is occurring within your organisation. Important holiday season information can also be imparted via your PBX;s night bell system.
Remote user connectivity or remote worker telephones or remote IP phones are some of the terms used to describe a feature set available on most modern PABX systems.
Very often our clients have offices in other location with workers who may be working from home, at a foreign site temporarily or for a myriad of other reasons. In these cases, we can offer several options to ensure that they are connected to the PABX solution as though they were in the office.
By using IP phones and a stable internet connection, we can give remote users the same functionality they would have if they were sitting in your offices. Including call transfers, for free, outward dialling via the office voice connectivity and easy voice connectivity to other users linked to the same switchboard at no cost.
Fixed Mobile convergence is a term used in the PABX –Switchboard telephony world to describe the move to integrate smartphones and mobile devices into one unified solution whereby users can make and receive calls via the centralised PBX solution.
Modern smartphones allow for apps from the various PBX manufacturers to be installed on their devices allowing anyone with access and a good internet connection to treat their smartphone as an extension of the organisations PABX system. Great for dispersed workforces across large areas in reducing costs and improving efficiency.
Telephone management systems are additional pieces of software attached to the PABX system which records the number of calls made in and out, duration of calls and time of calls per extension. Organisations are then able to generate reports around the number of calls made, numbers showing up repeatedly and pick up instances of abuse where and when they occur.
All our telephone management systems are third-party applications and are added to the PABX system upon request. Basic telephone management functionality does come standard with most phone systems however more advanced systems require additional software on the PABX/PBX.
Voice mail to email is a great function for any business that has staff members regularly away from their desks for extended periods of time. Salesmen, technicians or executives who spend their time out of the office often miss important calls from customers. This feature addresses that issue.
Voice to email functionality will record the voicemail message, convert it to an audio file and email the audio file to the laptop, smartphone or tablet device of the relevant user. Users open and play their voicemail from their email inbox. Simple, Efficient, Effective.
Unified Communications is a term used to describe a fully integrated system of communications inside an organisation. United Telecoms assists our clients in all of their end goals and many of those clients are now looking to create a unified communication solution for their businesses.
What are the benefits of a Unified communications solution? A well-designed unified communications solution or “UC” solution allows companies to among other things:
The above-listed features are just a few of the myriad of features available on a well specified unified communications PABX solution. For more information on Unified Communications solutions visit our Unified Communications PBX section here.
With today’s global marketplace conference calling is becoming a must have PBX telephone system feature. Multiple parties can attend a conference call from across the globe to bring together ideas and solutions.
Our systems have the capability of being upgraded to facilitate conference calling for your organisation, ensuring productivity without the need for expensive business travel.
Music on Hold is a feature very common across PABX solutions, United Telecoms partners with our clients and third party professional voice over companies in assisting our clientele in producing expertly crafted music on hold scripts for your business.
From our small 2 man customers to our largest corporates, music on hold is a great marketing tool to project your organisation's unique story for the short periods a client may await attendance from your staff. Music on hold is standard on most systems and simply requires a pre-recorded MP3 file to be loaded and programmed to the PBX system.
Greater London: City of London, Hounslow, Barking and Dagenham, Islington, Barnet, Kensington and Chelsea, Bexley, Kingston upon Thames, Brent, Lambeth, Bromley, Lewisham, Camden, Merton Croydon, Newham, Ealing, Redbridge, Enfield, Richmond upon Thames, Greenwich, Southwark, Hackney, Sutton, Hammersmith and Fulham, Tower Hamlets, Haringey, Waltham Forest, Harrow, Wandsworth, Havering, Westminster and Hillingdon.