“Thank you for the exceptional service rendered to our company with regards to the new Samsung Telephone system we have chosen. I can honestly say that I have not often encountered a sales person as informed and efficient as you have proved to be.”
You unfortunately cannot change your delivery address once payment has been received.
United Telecoms offers free delivery for orders placed that are £125.00 ex VAT or more. Should your order be less than this amount, we will charge £6.50 + VAT for delivery.
Delivery times vary. Please allow 7 – 10 working days to receive your order although your order may arrive sooner than this.
If you are not able to sign for your order it is imperative you inform us of the details of the recipient that will be receiving the order on your behalf.
If you received an order with a missing item, please notify us by email on firstname.lastname@example.org
See our returns policy here.
Send an email to email@example.com Please include the following details in your email; order number, item you wish to return, reason for returning, the collection address for the returned item.
Pack the item into its original packaging and into a box. Please note if you are returning a product as you changed your mind, you need to have the original product packaging intact and undamaged.
Our couriers will contact you within 1 to 2 working days once you have logged your return to arrange the collection.
Exchange or account credited
Upon receipt of you return, United Telecoms will inspect the item(s) returned and once approved, your account will be credited and can then be used towards the purchase of another product on our website.
We will send you an email notification once your return has been received.
Upon receipt of the returned item, your return request will be processed within 14 days. Once your returned product has been approved, your account will be credited.
We can either credit your account or replace the product should you have received it in a defective or damaged condition.
Should you change your mind about your order, you can return it to us provided that:
If you received a damaged product, you need to notify us within 7 days upon receipt of delivery. You can return the product to us at no charge and, if stock is available, we will replace the product immediately. Should your product no longer be in stock we will credit your account.
If a product is not what you ordered, you can return it to us at no charge provided that:
Once you have logged the return on our website, you have 7 days to drop the item off at one of our offices. Should you not drop the item off within this timeframe, the return will be cancelled.
Should you cancel your order before delivery has been arranged you are entitled to a full refund. The refund will be processed on the card you used to make the purchase.
You cancel your order by sending an email to firstname.lastname@example.org
You may cancel your order prior to the point at which you receive a notification that has been sent for delivery. Should you want to return the product thereafter, you may do so in accordance with our Returns Policy.
If we do not have a product in stock, it will reflect as such on our website. While we do our best to prevent products reflecting as in stock when in fact they are out of stock, due to the digital nature of our business this could occur.
If you have already placed an order for a product when it goes out stock, we will notify you and give you the option of a refund or exchange.
Should an item be out of stock and you are willing to wait for us to have stock of it again, please send us an email so that we can indicate the expected waiting period for the product to arrive.
Greater London: City of London, Hounslow, Barking and Dagenham, Islington, Barnet, Kensington and Chelsea, Bexley, Kingston upon Thames, Brent, Lambeth, Bromley, Lewisham, Camden, Merton Croydon, Newham, Ealing, Redbridge, Enfield, Richmond upon Thames, Greenwich, Southwark, Hackney, Sutton, Hammersmith and Fulham, Tower Hamlets, Haringey, Waltham Forest, Harrow, Wandsworth, Havering, Westminster and Hillingdon.